On lower priced models with a standard finish, we offer a 30-day in-home trial period. You can feel free to return the speakers within 30 days, in new condition, for a refund in the event they do not perform to your satisfaction.
With “custom” finishes and/or more expensive speakers, this is not practical. If we only offered three or four standard finishes, it would not be a problem. But normally customers who order our higher-priced speakers want them finished to their personal taste. So if they were returned, we would have to wait until another customer wanted the exact same finish before we could recoup our costs. Unfortunately, this would not work for us.
However, in a case like this, we would work to find a new home for the speakers and process a refund once the speakers were re-sold. Our speakers normally sell quite quickly on the used market, so it would probably not take all that long.
All that said, we almost never have returns and it is unlikely that you would ever feel the need to return our speakers. The reason is quite simple: They are that good.